I have attached my computer config to this comment.
The properties show that everything is "working properly". I am unable to connect any bluetooth devices to my computer at this time either while it is enabled or disabled. In the Device Manager, if the Bluetooth device is enabled, it is in a constant refresh cycle and beeps like it is being disconnected every 3 seconds or so. I have tried multiple times to update the driver from 20.100.6.4 to 21.90.2 but it does not want to do that. I have a ASRock X370 Killer SLI/ac motherboard and it has the onboard Intel Dual Band Wireless AC-3168 with it. I was doing this so that I could change the channel that my wireless was transmitting on. It began when I changed the security option on my router through the browser on my computer. I am having an issue with my Bluetooth device. The Dell website only suggests a BIOS system update which is really not what I'm looking for.This is in reference to the same issue in the following post: I did try "Scan for Hardware Changes" before resetting the PC and reinstalling Windows 10 as I saw it had been suggested on many other sites but, of course knowing my luck, it did not work. Since you reinstalled Windows though, that boat has long sailed.
It will pick up that there is no driver installed and reinstall the old driver. Oh and quick note, even if you uninstall a driver, as long as you do not check "delete driver" you can have your computer reinstall the driver by going under Device Manager and clicking "Scan for Hardware Changes". Only by having the Dell site scan the laptop and give me the drivers was I able to install the correct one. If I just typed in the model into the Dell website, I got about 3 different drivers and none of them worked. I had a similar issue with wireless drivers where the same model of Dell laptops had different hardware for the wireless card. I would try having the Dell site automatically detect your computer and give you drivers, or type in the specific serial number of your Dell laptop.
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